* If you encounter any problems while downloading the updates, manually download and unzip them from here
* When asked to Update the program definitions, click Yes * Double-click the icon on your desktop to run the installer. If you already have SUPERAntiSpyware be sure to check for updates before scanning!ĭownload SuperAntispyware Free Edition (SAS)
If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. It is strongly recommended that you run only one antivirus program at a time.
We should run some more scans.Ĥ) Microsoft Security Essentials for Windows Vista\Windows 7 - 64 bit DownloadĤ-a) Microsoft Security Essentials for Windows XPĥ) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf.", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one) I would say that those are not false-positives. I'm using MSE and I'm very satisfied with it. You should download a new, free AV from the list below. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread.
Please DO NOT run any other tools or scans while I am helping you.ĥ. If you don't know or understand something, please don't hesitate to ask.Ĥ. The fixes are specific to your problem and should only be used for this issue on this machine.ģ. This may or may not solve other issues you have with your machine.Ģ. I will be working on your Malware issues. I will be helping you out with your particular problem on your computer.ġ. Hello and welcome to Computer Hope Forum. What do you think the next step should be? Scan finished: Thursday, April 26, 2012, 3:23:27 PM (23 minute(s) 21 second(s))Ĭ:\Program Files (x86)\RealNetworks\RealDownloader\RCAPlugins\rpbgrecorderapp.dll Trojan horse Cryptic.EBH InfectedĬ:\Program Files (x86)\RealNetworks\RealDownloader\recordingmanager.exe (912) Trojan horse Cryptic.EBH InfectedĪvg acted unstable while the app was asking what should I do with the results. Superantispyware & MBAM dont reviele any issues just the avg.įolders selected for scanning: Whole computer scan
I couldn't find any background information on them. This still troubles me because they list three threat as trojans. I've noticed more lax issues during their scheduled 'buy' campaignes before.
You recently finished helping me clean up-so why now do I have avg sensing problems from a app (realdownloader) that's been installed for some time now and and not recently even used.ĪVG is currently asking me to upgrade and pay.